Support

Manage or cancel your subscription

Where you cancel depends on where you bought it. We cannot cancel an App Store or Play subscription on your behalf — only the store can.

• App Store (iOS): Settings → your name → Subscriptions → FireThrust → Cancel Subscription.
• Google Play (Android): Play Store → profile → Payments & subscriptions → Subscriptions → FireThrust.
• Web or desktop: Settings → Billing → Manage subscription.

Cancelling stops future charges; you keep access until the end of the period you already paid for. Full terms are in the Terms of Service.

Delete your account and data

In the app: Settings → Account → Delete account. Or email privacy@firethrust.com from the address on the account. We delete account records and synced ciphertext within 30 days.

Data that only ever lived on your device — hosts, snippets, vault entries — is removed when you delete it there or uninstall the app. We never held a copy, so there is nothing for us to delete on that side.

Common problems

My phone won’t pair with my desktop

• Both devices need to be signed into the same FireThrust account, or paired with a fresh code from the desktop.
• Pairing codes are short-lived. Generate a new one on the desktop rather than reusing an old screenshot.
• On macOS, the desktop needs Screen Recording permission (System Settings → Privacy & Security), and the display must be awake — a sleeping display returns no screen to share.
• On a restrictive corporate or captive-portal network, the connection may be blocked outright. Try a different network to isolate it.

An agent task stops partway

• Check the model is reachable and its API key is still valid in Settings → Models.
• Sites that require a login must be logged into first — the agent will not guess credentials.
• Some sites actively block automation. That is a limit of the site, not a bug we can fix from our side.
• If a task loops, stop it from the activity panel and send us the task text — that is usually enough for us to reproduce it.

I’m being asked to consent again

Consent is recorded against the exact set of AI providers you were shown. If a release adds or removes one, the earlier agreement no longer covers it and we ask again rather than assume. The current list is on the Privacy Policy.

I paid but the features are still locked

Entitlements can take a moment to propagate. Try Settings → Billing → Restore purchases first. If it is still wrong after a few minutes, email us with the store receipt and we will fix it manually.

Report a security issue

Write to privacy@firethrust.com with steps to reproduce. Please give us a reasonable window to fix an issue before disclosing it publicly. We do not pursue legal action against good-faith research that respects user privacy and does not degrade the service for others.

Still stuck

Email support@firethrust.com with what you expected, what happened instead, and roughly when. A screenshot or the exact task text helps more than anything else.

Haymakers, Inc. · See also the Privacy Policy and Terms of Service.